RETURNS & REFUNDS
Because spices and oils are food-related products, returns are handled carefully. If you receive an incorrect, damaged, leaking or otherwise problematic item, contact Binzaari promptly so the issue can be reviewed and resolved.
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Share the order details and evidence where relevant. We review the issue and communicate the available resolution.
WHEN TO CONTACT US
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Packaging is visibly damaged or the product is affected during transit.
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The item delivered does not match the product ordered.
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An oil container leaks, a seal appears compromised, or another genuine product issue is found.
RESOLUTION PROCESS
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Share the order number, issue and supporting photos or video where relevant.
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The request is checked against the order details, product condition and applicable policy.
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Where a request is accepted, the appropriate replacement, refund or other resolution is communicated to you.
For food-related products, returns for change of mind may not be possible once a sealed product has been opened or used. This does not affect remedies available for genuine quality, damage or fulfilment issues where applicable.
Please share your order details, a clear description of the issue and relevant photos or video if the problem is visible. This helps us review the request efficiently.
If a refund is approved, the available refund method and processing details will be communicated for the specific order. Bank or payment-provider processing times can vary.
Call or WhatsApp 90796 22401, or email binzaaricosmetics@gmail.com. Please include your order details so we can assist you faster.
